What is Eden's Guardian?
Where shadow falls, it begins. Dive into Eden’s Guardian, a challenging metroidvania experience with handmade pixel art set in a world with medieval and fantasy aesthetics devastated by conflict where the history of Gods and humans intertwine.
Last updated: February 02, 2024 01:10
When will the extra costs will be added?
Once the project comes closer to the release
Last updated: September 16, 2024 13:21
Where should I contact if I have any problem?
Our advice is to ask via discord (https://discord.com/invite/7jkCyzXaEW) openning a new ticket as we have it explained in our rules-info channel. In case you don’t want or can’t be in the discord server, please contact us via email: [email protected]
Last updated: October 11, 2024 09:58
Will the figure be painted?
Due to the high cost of this 100% manual process, we are unable to provide this option.
Last updated: October 10, 2024 08:46
When will the game be launched and when will I receive my reward?
We cannot yet give an exact date for the launch of the game, but it is scheduled for December 2025.
The rewards (except for the discord role) will be delivered on launch day. Regarding the discord role, it will be awarded when the Kickstarter campaign ends, but in the meantime you can access the community server
Last updated: October 10, 2024 08:46
Will it be possible to pay with Paypal?
Since additional add-ons and shipping will be charged once we are close to launch day, unfortunately, we will not accept this method of payment.
Last updated: October 16, 2024 23:10
Can I change my address and credit card number even if I have completed the survey?
Yes, you will be able to modify this information until the survey closes.
Last updated: October 25, 2024 09:43
Current Estimated Shipping Date: December 2025
Last Updated At: 09/16/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.